The first thing we recommend is that you don't worry, you can always contact us to review different solutions.

We suggest triple checking around your property, mailbox, reception area, locker, or even your neighbors. Sometimes couriers can have errors in their system.

Usually, couriers visit the shipping address 2 to 3 times for an additional 3 to 7 business days to deliver the package, we recommend that you wait, it is very common for packages to be delivered a few days after being marked as delivered.

If after that time you have not received your package, we recommend that you contact us to open a case internally and be able to provide you with a solution.