What can I do if my order has been shipped but has not yet been delivered?

If your shipment is still in transit and has not been delivered on the originally scheduled date, in our experience, most shipments usually arrive 2-3 days after this date.

We recommend that you allow this additional time to receive your order. If you do not receive your package, we will gladly assist you through our customer service.

It is important to note that for deliveries to remote villages, third-party partners may be used to ensure the arrival of your orders. While this may take a little longer, we work diligently to ensure the safe and efficient delivery of your shipments.


We appreciate your patience and trust in our service as we expand our delivery network to reach remote locations.

Need more help?

Contact us

Service and customer service

support@calzadogama.com

Business enquiries, relations, press and media

support@calzadogama.com

Follow us on our social networks

Facebook: @calzadogamaoficial

Instagram: @calzadogamaoficial

YouTube: @calzadogamaoficial

Head Offices

  • Hernandez Alvarez No. 319 San Juan de Dios Neighborhood, Leon, Guanajuato, Mexico 37004

*Calzado Gama is an online business developed, managed and operated by Lavoig.net